Frequently Asked Questions
Quick answers for students, parents, and staff
Frequently Asked Questions
You can learn about St. Augustine's School, browse news and social media updates, apply for admission, and sign in to the student, parent, or teacher portal. Alumni looking for the alumni community and giving platform should visit the dedicated alumni site.
Visit the Contact page for our address, phone numbers, email, and office hours, plus a form to send us a message directly.
This FAQ page covers the most common questions and is available online and as a downloadable PDF. For detailed workflow walkthroughs shared during staff onboarding (STRAPI content editing, the ERP, assessments), check the training documentation provided by the school administration.
This site is the main school website — admissions, news, portals for current students/parents/teachers, and school fundraising campaigns. The alumni site is a separate, dedicated platform for graduates: directory, community feed, alumni-led events, and alumni giving. The Alumni page here links across to it.
No, there's no separate app to install. The website and portal are fully web-based and work in any modern mobile browser.
Recent versions of Chrome, Edge, Safari, and Firefox all work well. If something looks broken, try updating your browser first.
Go to the Admissions page and complete the application form for the relevant level (Nursery or Primary). You'll be asked for the student's details and any required documents.
Online applications are currently accepted for Nursery and Primary entry, each with its own admissions page. For Senior Secondary enquiries, please contact the school directly via the Contact page.
Requirements vary by grade level and are listed on each admissions sub-page (Nursery, Primary). Generally you'll need the child's birth certificate, previous school records where applicable, and passport photos.
Contact the school admissions office directly via the Contact page with your application reference, and staff will confirm the current status.
Fee information isn't published on the website. Contact the admissions office directly via the Contact page or phone for current fees and payment schedules.
Yes — get in touch via the Contact page to arrange a campus visit, or watch the Events page for open days and similar public events.
Use the "Login" link in the top navigation. Students, parents, and teachers each have role-based access to their own dashboard after signing in with their school-issued or registered credentials.
Confirm you're using the correct email for your account. If access still fails, reach out via the Contact page and the school's admin team can help restore your account.
Students can check attendance, timetable, exams, and grades, read notices, browse the library, update their profile, and get help from the student AI Assistant.
Parents get a dashboard overview plus their child's attendance and grades, fees and payments, timetable, a communication section for messages from teachers, progress insights, and an AI Assistant.
Yes. Parent accounts include a child switcher in the portal so you can move between each of your children's records without logging out.
Signed-in students and parents can view grades and report cards from their dashboard once teachers have uploaded assessment marks for a given examination.
Yes, the Grades section includes a download option that generates a PDF you can save or print.
The notification bell in the portal header shows unread notices along with how long ago each one was posted.
Yes, students and teachers both have a Library section in their dashboard.
The parent dashboard includes a Fees & Payments section for viewing and managing your child's fees. Contact the school's finance office via the Contact page if you have questions about a specific balance.
From the teacher dashboard, open the Grades section to enter or upload marks for an examination. This links directly into the school's ERP for record-keeping.
Open the Attendance section under your classes to mark students present or absent, either one at a time or via bulk upload, with a reports view to review past attendance.
The Classes section of the teacher dashboard lists all classes you teach, with quick access to each class's roster, attendance, and grades.
Yes. Teachers have a Curriculum section for sharing materials and a Notices section for posting announcements to their students.
Yes, the Reports section of the teacher dashboard summarizes class performance and attendance.
Yes. A public assistant (the chat bubble in the bottom-right corner) is available to any visitor for general questions about admissions, programmes, and how to get in touch. Signed-in students, parents, and teachers also get a role-aware AI Assistant inside their portal dashboard.
Not for general questions — the public assistant is available to any visitor without an account. Logging in unlocks a more personalized assistant inside your portal dashboard.
No — it's intentionally scoped not to state fees or deadlines that haven't been published on the site, and will point you to the Contact page or admissions office for that information instead.
Yes, usage is rate-limited to keep it responsive for everyone, and each message has a length limit. Signed-in roles get a higher usage allowance than anonymous visitors.
The Events page lists upcoming school events, such as open days and celebrations, that are open to the public.
Yes. The Campaigns page lists active fundraising campaigns with their progress and details, and you can donate directly from a campaign's page.
PayPal is currently supported and clearly marked on the donation form. Additional options are being added — check the donation page for the latest available methods.
Yes. Donations are processed securely through PayPal — the school's website never sees or stores your card details.
A confirmation is shown right after a successful donation. If you need a copy for your records and didn't receive one, contact the school via the Contact page.
Visit the Alumni page for a link to the dedicated alumni site, where graduates can join the directory, connect with classmates, and support alumni-led campaigns.
The News page lists the school's latest news and announcements as they're published.
Yes — the Socials page brings together recent posts from the school's social media accounts in one place, with a "Follow us" section linking to each platform.
See the Privacy Policy page for full details on what information is collected, how it's used, and your rights regarding it.
See the Terms of Service page for the full terms governing use of the website and portal.
Only what's needed to authenticate you: your name, email address, Google account identifier, and profile picture where provided. The school never requests access to your Gmail, Drive, Photos, or contacts.
Reach out via the Contact page and the school's admin team will help, or escalate it to the technical support team if needed.
What can I do on this website?
You can learn about St. Augustine's School, browse news and social media updates, apply for admission, and sign in to the student, parent, or teacher portal. Alumni looking for the alumni community and giving platform should visit the dedicated alumni site.
How do I contact the school directly?
Visit the Contact page for our address, phone numbers, email, and office hours, plus a form to send us a message directly.
Where can I find step-by-step how-to guides?
This FAQ page covers the most common questions and is available online and as a downloadable PDF. For detailed workflow walkthroughs shared during staff onboarding (STRAPI content editing, the ERP, assessments), check the training documentation provided by the school administration.
What's the difference between this site and the alumni site?
This site is the main school website — admissions, news, portals for current students/parents/teachers, and school fundraising campaigns. The alumni site is a separate, dedicated platform for graduates: directory, community feed, alumni-led events, and alumni giving. The Alumni page here links across to it.
Is there a mobile app?
No, there's no separate app to install. The website and portal are fully web-based and work in any modern mobile browser.
What browsers are supported?
Recent versions of Chrome, Edge, Safari, and Firefox all work well. If something looks broken, try updating your browser first.
How do I apply for admission?
Go to the Admissions page and complete the application form for the relevant level (Nursery or Primary). You'll be asked for the student's details and any required documents.
What grade levels can I apply for online?
Online applications are currently accepted for Nursery and Primary entry, each with its own admissions page. For Senior Secondary enquiries, please contact the school directly via the Contact page.
What documents are required for admission?
Requirements vary by grade level and are listed on each admissions sub-page (Nursery, Primary). Generally you'll need the child's birth certificate, previous school records where applicable, and passport photos.
How do I check the status of my application?
Contact the school admissions office directly via the Contact page with your application reference, and staff will confirm the current status.
What are the school fees, and are there application fees?
Fee information isn't published on the website. Contact the admissions office directly via the Contact page or phone for current fees and payment schedules.
Can I visit the school before applying?
Yes — get in touch via the Contact page to arrange a campus visit, or watch the Events page for open days and similar public events.
How do students, parents, and teachers log in?
Use the "Login" link in the top navigation. Students, parents, and teachers each have role-based access to their own dashboard after signing in with their school-issued or registered credentials.
I can't log in to the portal — what should I do?
Confirm you're using the correct email for your account. If access still fails, reach out via the Contact page and the school's admin team can help restore your account.
What can students do in their portal dashboard?
Students can check attendance, timetable, exams, and grades, read notices, browse the library, update their profile, and get help from the student AI Assistant.
What can parents see in their portal?
Parents get a dashboard overview plus their child's attendance and grades, fees and payments, timetable, a communication section for messages from teachers, progress insights, and an AI Assistant.
I have more than one child at the school — can I see both from one account?
Yes. Parent accounts include a child switcher in the portal so you can move between each of your children's records without logging out.
How can I view grades or examination results?
Signed-in students and parents can view grades and report cards from their dashboard once teachers have uploaded assessment marks for a given examination.
Can I download a report card or grades as a PDF?
Yes, the Grades section includes a download option that generates a PDF you can save or print.
How do I know if there's a new notice or update?
The notification bell in the portal header shows unread notices along with how long ago each one was posted.
Is there a library section in the portal?
Yes, students and teachers both have a Library section in their dashboard.
Can I pay school fees through the parent portal?
The parent dashboard includes a Fees & Payments section for viewing and managing your child's fees. Contact the school's finance office via the Contact page if you have questions about a specific balance.
How do teachers upload student marks?
From the teacher dashboard, open the Grades section to enter or upload marks for an examination. This links directly into the school's ERP for record-keeping.
How do teachers take attendance?
Open the Attendance section under your classes to mark students present or absent, either one at a time or via bulk upload, with a reports view to review past attendance.
Where can teachers see their assigned classes?
The Classes section of the teacher dashboard lists all classes you teach, with quick access to each class's roster, attendance, and grades.
Can teachers post notices or upload curriculum materials?
Yes. Teachers have a Curriculum section for sharing materials and a Notices section for posting announcements to their students.
Can teachers generate reports on their classes?
Yes, the Reports section of the teacher dashboard summarizes class performance and attendance.
Is there an AI assistant I can chat with?
Yes. A public assistant (the chat bubble in the bottom-right corner) is available to any visitor for general questions about admissions, programmes, and how to get in touch. Signed-in students, parents, and teachers also get a role-aware AI Assistant inside their portal dashboard.
Do I need to log in to use the AI assistant?
Not for general questions — the public assistant is available to any visitor without an account. Logging in unlocks a more personalized assistant inside your portal dashboard.
Can the AI assistant tell me the exact fees or application deadlines?
No — it's intentionally scoped not to state fees or deadlines that haven't been published on the site, and will point you to the Contact page or admissions office for that information instead.
Is there a limit to how much I can use the AI assistant?
Yes, usage is rate-limited to keep it responsive for everyone, and each message has a length limit. Signed-in roles get a higher usage allowance than anonymous visitors.
Where can I find upcoming school events?
The Events page lists upcoming school events, such as open days and celebrations, that are open to the public.
Can I support a school fundraising campaign from this site?
Yes. The Campaigns page lists active fundraising campaigns with their progress and details, and you can donate directly from a campaign's page.
What payment methods are accepted for donations?
PayPal is currently supported and clearly marked on the donation form. Additional options are being added — check the donation page for the latest available methods.
Is it safe to donate through this site?
Yes. Donations are processed securely through PayPal — the school's website never sees or stores your card details.
Will I get a receipt for my donation?
A confirmation is shown right after a successful donation. If you need a copy for your records and didn't receive one, contact the school via the Contact page.
How do I connect with the alumni community?
Visit the Alumni page for a link to the dedicated alumni site, where graduates can join the directory, connect with classmates, and support alumni-led campaigns.
Where can I read school news and announcements?
The News page lists the school's latest news and announcements as they're published.
Does the school post on social media?
Yes — the Socials page brings together recent posts from the school's social media accounts in one place, with a "Follow us" section linking to each platform.
How is my personal information used and protected?
See the Privacy Policy page for full details on what information is collected, how it's used, and your rights regarding it.
What are the terms for using this website?
See the Terms of Service page for the full terms governing use of the website and portal.
I signed in with Google — what does the school see?
Only what's needed to authenticate you: your name, email address, Google account identifier, and profile picture where provided. The school never requests access to your Gmail, Drive, Photos, or contacts.
Who do I contact for technical problems with the website or portal?
Reach out via the Contact page and the school's admin team will help, or escalate it to the technical support team if needed.